Staying at St Luke’s Hospice

Staying at St Luke’s

Safe, expert hands

Our ten bed unit is here to support local adults who need pain and symptom control, emergency respite, and end of life care.

We find that once patients are through our doors they feel a sense of calm and reassurance knowing they are in safe, expert hands.

Our multi-disciplinary team combines expert pain and symptom relief with holistic care to meet the physical, social, psychological and spiritual needs of our patients, and those of their family and friends.

Staying at St Luke’s

What Happens?

When you arrive

On admission you will be assessed by our experienced clinical team. They will ask you questions about your illness and how you have been managing at home. They will also try to answer any questions you have about your care.

Relevant information will be shared with other members of the Hospice team such as doctors, nurses and therapists, so that we can provide effective care tailored to your specific needs.

On the ward

The ward has two three-bedded, single sex bays and four side rooms and you will be allocated the bed that best suits your individual needs.

There are never more than ten patients on the ward at one time, so this ensures everyone has the individual care that they need.

Please read our booklet ‘Welcome to the Inpatient Unit’ for more information about staying on our Inpatient Unit.

Can I visit before I’m admitted?

We know that for some, the thought of being admitted as an inpatient can cause anxiety.

You and your family are more than welcome to visit to see the environment ahead of time and to talk through your concerns. If you wish to do so please contact the ward on 01606 555489 to arrange a mutually convenient time.


Referrals can be made to all of our services via your GP, Macmillan Nurse, District Nurse or specialist nursing team. If you are a professional who wishes to refer a patient please click on the link below.


Therapy Sessions

The Occupational Therapy service is available Monday to Thursday, providing palliative rehabilitation for all patients, and their family and carers, at every stage of their illness.

The Occupational therapist provides advice and interventions to enable patients to engage in daily and meaningful activities, which may involve:

  • Assessing for and providing equipment and adaptations.
  • Advice on safe mobility and transfers.
  • Develop coping strategies to manage symptoms such as fatigue, anxiety, and breathlessness.
  • Support to achieve goals, promote independence and build confidence where appropriate.
  • Assess safety to return home if this is the patient’s wish.
  • Emotional support to adjust to changing functional abilities.
  • Referrals to community services (Macmillan Therapy team, Community Occupational Therapy and Physiotherapy).

The Occupational therapy service is integrated within the wider team at St Luke’s to provide a holistic approach to patient care at the hospice.  Please ask any member of the team if you feel you would benefit from meeting with the Occupational Therapist.

Inpatient Unit

Information leaflets

Please find below two leaflets which are produced by our Inpatient Unit. We appreciate that some people may wish to read what happens in the final days or after death, if their loved one dies, but we respect the fact that some people do not. If you would like to, please feel free to read the leaflets below. Please contact a member of staff if you have any questions.

Final Days
This leaflet aims to help families understand changes which may occur in their loves one’s final days.

At This Time
This booklet contains practical advice for families after the death of a loved one.

Visiting the Inpatient Unit


We warmly welcome family members and friends, including children, into the Hospice to visit their loved one while they are staying on our Inpatient Unit. We appreciate how much you will want to spend time together and we will do all we can to make this as easy and comfortable for you. Thank you for your understanding. If you have any questions please don’t hesitate to speak to a member of the nursing staff. Thank you. Below are just a few guidelines regarding visiting:

  • You are welcome to visit any time from 10.30am onwards. This is to allow patients time to go about their morning routines undisturbed. Visits can last any length of time and you do not need to notify staff in advance that you will be visiting.
  • Upon arrival please sign in at the electronic screen in Reception. Please also remember to sign out when you leave.
  • In order to help us to protect your relatives and friends on our Inpatient Unit we kindly ask that you consider wearing a face mask when on the bedded unit and in close proximity to patients – though this is not compulsory.
  • Please consider if your visit is essential if you have any signs/symptoms of COVID 19. Please do speak with staff if you are unsure and wear a mask for the safety of others. Face masks are available at the entrance to the Hospice.
  • Patient meal times are between 12 noon to 12.45pm, and 5pm to 5.45pm. We politely ask that patients are given the opportunity to eat their meals uninterrupted. However, if you feel your loved one would benefit from having you present at meal times, or if they require assistance with eating and you would like to help, then please speak to a member of staff.
  • Tea and coffee making facilities are available in the patient/relatives’ kitchen on the Inpatient Unit.
  • We are able to provide food for relatives and visitors of patients receiving end of life care. Please speak to a member of the nursing team.
  • For any patients who are deemed to be in their final days of life, we allow small numbers of close family, including children, to be at the bedside throughout. Details will be discussed at the time.
Patient Stories

The difference you make