Visitor Info

Visitor Information

Guidance for visiting the Inpatient Unit

Latest update: 09/03/23

We warmly welcome family members and friends, including children, into the Hospice to visit their loved one while they are staying on our Inpatient Unit. We appreciate how much you will want to spend time together and we will do all we can to make this as easy and comfortable for you.

Visitor guidelines

Here are just a few guidelines regarding visiting:

  • You are welcome to visit any time from 10.30am onwards. This is to allow patients time to go about their morning routines undisturbed. Visits can last any length of time and you do not need to notify staff in advance that you will be visiting.
  • Upon arrival please sign in at the electronic screen in Reception. Please also remember to sign out when you leave.
  • In order to help us to protect your relatives and friends on our Inpatient Unit we kindly ask that you consider wearing a face mask when on the bedded unit and in close proximity to patients – though this is not compulsory. Please consider if your visit is essential if you have any signs/symptoms of COVID 19. Please do speak with staff if you are unsure and wear a mask for the safety of others. Face masks are available at the entrance to the Hospice.
  • Patient meal times are between 12 noon to 12.45pm, and 5pm to 5.45pm. We politely ask that patients are given the opportunity to eat their meals uninterrupted. However, if you feel your loved one would benefit from having you present at meal times, or if they require assistance with eating and you would like to help, then please speak to a member of staff.
  • Tea and coffee making facilities are available in the patient/relatives’ kitchen on the Inpatient Unit.
  • We are able to provide food for relatives and visitors of patients receiving end of life care. Please speak to a member of the nursing team.
  • For any patients who are deemed to be in their final days of life, we allow small numbers of close family, including children, to be at the bedside throughout. Details will be discussed at the time.

Thank you for your understanding. If you have any questions please don’t hesitate to speak to a member of the nursing staff. Thank you.

Complementary Therapies at Home

Therapies provided in patients’ own homes

St Luke’s is pleased to offer a Complementary Therapies Service for patients in their own homes, who are too unwell to attend the Hospice, in partnership with Central Cheshire Integrated Care Partnership.  

The service is provided by two highly experienced complementary therapists from the Hospice. Patients will be referred by other teams within St Luke’s or by Community Macmillan Nurses.

Therapies provided include Reflexology, Reiki and HEARTS, a form of therapeutic touch. These therapies can help relieve pain and symptoms, relieve anxiety and low mood, promote calmness and assist with sleep problems.

For more information please contact 01606 555 681.